Citizens Bank PLC Job Circular 2025: Apply for Head of Branch – Urban & Rural

Note: Strong client connectivity across retail, SME, and corporate segments will significantly improve your candidacy—highlight sector-specific wins and relationships in your CV.

Key responsibilities

This role is more than daily operations; it’s about owning the branch’s business growth, risk posture, and customer experience end-to-end.

• Drive branch business growth across deposits, assets, and fee income; deliver quarterly and annual targets.
• Build and nurture client relationships across multiple segments; expand the quality and depth of the portfolio.
• Lead acquisition strategies and local market initiatives for both urban and rural catchments.
• Negotiate effectively and articulate funding needs; perform rigorous due diligence to ensure credit quality.
• Monitor and coach team members to achieve objectives with high efficiency and service standards.
• Ensure full regulatory compliance and internal control adherence to mitigate operational and compliance risks.
• Maintain strong housekeeping, service culture, and corporate etiquette across the branch.
• Partner with Risk, Compliance, and Operations to ensure error-free operations and audit readiness.

Required qualifications & experience

While senior banking credentials matter, the bank values a verifiable track record of superior branch performance, clean audits, and sustainable portfolio growth. Use metrics and outcomes on your CV.

• Education: MBA/Master’s; no third class/division in any examination.
• Experience: Minimum 10 years in banking, including at least 2 years as Head of Branch or Manager Operations.
• Age: 32 to 48 years.
• Job Level: SEO–SVP banding (aligned to profile and experience).
• Work Authorization: Eligible to work in Bangladesh.

Skills & expertise

Excellent communication and leadership are essential—you will represent the bank to clients, regulators, and community stakeholders.

• Business development across retail, SME, and corporate segments.
• Negotiation, client need articulation, and credit judgment.
• Team leadership, coaching, and performance management.
• Customer service excellence; accuracy and process discipline.
• Strong English and Bengali communication.
• Ability to manage multiple priorities and meet deadlines under pressure.
• Sound computer literacy and comfort with core banking systems.
• Compliance mindset with a focus on operational risk mitigation.

Workplace & compensation

Beyond a competitive package, the real upside is scope: full-branch leadership, wide client exposure, and measurable impact on growth.

• Location: Anywhere in Bangladesh (Urban and Rural branches).
• Job Type: Permanent.
• Salary: Negotiable.
• Benefits: As per the bank’s policy.

Citizens Bank PLC Job Apply Online

Application Process: Interested and qualified candidates should email their resume to hrd@citizensbankbd.com before the deadline.

To ensure a smooth application:

1. Prepare a tailored CV emphasizing branch leadership outcomes (growth %, NPL control, CASA ratio, audit ratings).
2. Email your resume to hrd@citizensbankbd.com with the subject line: “Application – Head of Branch (Urban & Rural) – Your Name”.
3. Attach CV as PDF; include a brief cover note in the email body summarizing your last 3 years’ performance highlights.
4. Submit your application before the deadline: August 22, 2025.

Only shortlisted candidates will be contacted for further assessment. Citizens Bank PLC reserves the right to accept or reject any application without explanation.

Please apply early. A focused, outcome-led CV and clear client coverage summaries can significantly speed up shortlisting.

FAQs

• What is the seniority level for this role? The banding ranges from SEO to SVP depending on experience and fit.
• Is prior Head of Branch experience mandatory? Yes—minimum 2 years as Head of Branch or Manager Operations is required.
• What is the age requirement? 32 to 48 years.
• Is the salary disclosed? Salary is negotiable; benefits are as per bank policy.
• Where is the job located? Anywhere in Bangladesh, covering both urban and rural branches.
• What language skills are required? Strong communication in both English and Bengali is required.
• What will strengthen my application? Demonstrated branch growth, low NPLs, audit success, and diversified client connectivity.

About the company

• Name: Citizens Bank PLC
• Overview: A new-generation commercial bank focused on delivering customer-friendly products and services across Bangladesh, uniting teams around growth and service excellence.
• Address: Not specified
• Website: Not specified

Final note for job seekers: If you bring a strategic mindset, client connectivity, and a clean track record, this branch leadership role can be a career-defining step. Visit regularly for updates and apply well before the deadline.